Beau Lund FacebookTwitterLinkedInEmailiStock/nathaphat(BOSTON) — A handful of Boston Sports Club members have filed a class-action lawsuit against the gym’s parent company, Town Sports International, alleging they’re still being charged gym fees despite all facilities being closed during the COVID-19 pandemic.The gym-goers claim the sports club was “willfully and knowingly charging consumers monthly membership fees” despite not being able to provide services, according to court documents obtained by ABC News.The members who are suing called the conduct “a deplorable display of unconscionable corporate avarice” amid the coronavirus pandemic, according to the complaint filed in the United States District Court for Massachusetts on Monday.The company shuttered all Boston Sports Club locations in Massachusetts in mid-March because of the outbreak, furloughing or terminating most employees, the complaint states.“However, Town Sports then shockingly and willingly continued to charge consumers monthly membership fees for services that it knowingly would not render,” the court document states.The plaintiffs, all of whom are Boston Sports Club members, are seeking compensatory damages, injunctive relief, attorneys fees and more.Massachusetts Attorney General Maura Healey weighed in via Twitter, writing, “Make no mistake — this is illegal.”She said that “much like many Boston Sports Club members, my team has been trying to get a straight answer” from them about “how people can cancel their accounts.”“So far, they have refused to provide one. Maybe it’s because they fired all their employees,” she added. “This is completely unacceptable.”Healey said her office sent a demand letter to the company asking that the matter be corrected “ASAP.”Town Sports International did not immediately respond to ABC News’ request for comment Tuesday.The class-action lawsuit in Massachusetts comes after other state attorneys general have taken action against the company, which has been accused of the same tactics elsewhere in the U.S. amid the pandemic.Last Friday, Attorney General Letitia James of New York, Attorney General Josh Shapiro of Pennsylvania and Attorney General Karl Racine of the District of Columbia sent a letter to Town Sports International, which also operates New York Sports Clubs, Philadelphia Sports Clubs and Washington Sports Clubs.The state attorneys general alleged the company was still automatically charging members despite gyms in New York, Pennsylvania and D.C. being closed.“As the COVID-19 pandemic has plunged our country into an unprecedented public health crisis, businesses have shuttered their doors, leaving millions without a paycheck and scraping to get by,” James said in a statement. “While the closure of all New York Sports Club facilities may have also placed a strain on the company, its financial straits do not relieve NYSC of its obligation to follow the law.”“New Yorkers have enough to worry about and should not be forced to pay for services NYSC is no longer providing,” she added. “If NYSC refuses to do the right thing voluntarily, I will not hesitate to take every legal step necessary to protect New Yorkers from NYSC’s unlawful conduct and get their money back.”Copyright © 2020, ABC Audio. All rights reserved. Written by April 7, 2020 /Sports News – National Boston Sports Club hit with class-action suit for charging members during coronavirus
View post tag: off Type 23 Frigate Conducts NATO Embargo Operations Off Libya View post tag: Navy View post tag: Type 23 View post tag: Libya View post tag: Embargo View post tag: Frigate Share this article The Type 23 has been called away from the Response Force Task Group to become the primary surface combatant in support of the NATO Operation Unified Protector.Sutherland has already carried out her first boarding operation, under the auspices of UN Security Council Resolutions 1970 and 1973, and sent her highly-capable team of Royal Marines and Royal Navy sailors to search a merchant vessel in international waters close to Libya.Royal Marine Lt Viggars, the Officer Commanding Sutherland’s Royal Marines Boarding Team, said:“In a highly-demanding sea state, my lads swiftly – but safely – boarded the suspect vessel and conducted a thorough search.”“Once we had satisfied ourselves that they were not in breach of the embargo, my Marines and Royal Navy teams disembarked as professionally as they arrived.”“The vessel was cleared to proceed along her original course and we returned to Sutherland.”The ship is tasked to support the current arms embargo, blocking the flow of weapons and munitions into the hands of pro-Gaddafi forces, and by this process protecting the lives of Libyan civilians.Cdr Roger Readwin, Commanding Officer of HMS Sutherland, explained how the Naval boarding teams were supporting the UN embargoes:“HMS Sutherland is able to quickly insert multiple specialist teams by high-speed boat whilst simultaneously providing close surveillance of the vessel and her crew using our state-of-the-art sensors and highly-capable Lynx helicopter.”NATO units enforcing the embargo initially assess suspicious vessels electronically using the Automated Identification System, which gathers detailed information before the vessel has been boarded.This is enhanced by ‘hailing’ the ship over the radio allowing information about the vessel and its cargo to be further scrutinised and irregularities investigated.“We work very closely with the Royal Marines boarding teams in order to secure a ship, allowing us to search it safely and thoroughly,” said Petty Officer Jones, one of the Royal Navy team commanders.“Although, like always, there is a fair bit of banter between the Royal Navy and Royal Marines boarding teams, we always work professionally together and combined, give Sutherland a formidable asset ready to go at a moment’s notice.”Always ready for operational tasking, HMS Sutherland left the UK in April 2011 as part of the Response Force Task Group that includes HMS Albion and HMS Ocean.Since then she has supported operations and exercises off of Libya, the Mediterranean, Red Sea and the Arabian Gulf including exercises with the United Arab Emirates as part of exercise Sea Khanjar.Cdr Readwin concluded: “This has been a highly-demanding deployment but, as always, my ship’s company have proven their resilience and upheld the best traditions of the Navy.“However, key to the success of Sutherland on operations is the dedicated and continuous support from our ever-loyal network of families and friends and they have my heart-felt thanks.”[mappress]Source: royalnavy, July 27, 2011; View post tag: conducts Back to overview,Home naval-today Type 23 Frigate Conducts NATO Embargo Operations Off Libya View post tag: News by topic July 27, 2011 View post tag: Operations View post tag: NATO View post tag: Naval
Share this article View post tag: Virginia-Class View post tag: US Navy View post tag: USS Missouri Back to overview,Home naval-today Pearl Harbor welcomes new attack submarine, and another USS Missouri View post tag: Joint Base Pearl Harbor Hickam Authorities Pearl Harbor welcomes new attack submarine, and another USS Missouri January 25, 2018 US Navy’s Virginia-class fast-attack submarine USS Missouri (SSN 780) is scheduled to arrive at its new homeport in Pearl Harbor this week, joining five sister boats already stationed on Hawaii.In addition to becoming the sixth Virginia-class submarine at Pearl Harbor, Missouri will also join another navy vessel named after the midwestern US state.The last USS Missouri, the legendary battleship, saw action in World War II, the Korean War and the Persian Gulf War, and the battleship was also the site where Fleet Adm. Chester Nimitz, Gen. Douglas MacArthur and many other US and Allied officers accepted the unconditional surrender the Japanese at the end of World War II.The battleship is moored next to the sunken USS Arizona and serves as a memorial and museum ship.The current USS Missouri has a crew of 140 ailors and officers.At 377-feet long, Missouri is slightly longer than a football field. She has a 34-foot beam, will be able to dive to depths greater than 800 feet and will operate at speeds in excess of 25 knots submerged.The Pacific Submarine Force, headquartered at Pearl Harbor, includes fast attack, ballistic missile, auxiliary submarines, submarine tenders, floating submarine docks, deep submergence vehicles and submarine rescue vehicles throughout the West Coast and Pacific.
St Catherine’s student dies after traffic accident on Cowley Road Emilie Harris, a twenty-year-old student at St Catherine’s College, has been killed after being knocked down by a bus on Cowley Road on Wednesday. She was a first year studying Human Sciences. A friend described Emilie as “a bubbly person with so much to give. The College, the University and the world had been robbed of an amazing person.” Another said, “Of all the people I’ve ever met, she never had a bad word to say about anyone. It’s so very wrong that she should be taken away.” St Catz has been in mourning for Emilie’s death. Candles were lit in the main quad and wreaths of flowers have been placed at the site of the accident and in Magdalen College chapel. One student said, “We’re all in shock. We sat in hall silently when the news was announced, the College is just stunned. She was so integral to this College, everyone knew her and loved her, its just such a waste.” The College has called all students to attend a meeting on Friday morning. JCR President Matthew Bambrough emailed students to notify them about the news and let them know about the avenues of support available. He asked students not to hesitate in contacting him no matter how “trivial you think your worry or grief might be.” He said, “Emilie was a beautiful individual in every sense of the word, who brought happiness and laughter to the lives of all she touched. She lived her life to the full and her kindness and compassion towards others is something that shall never be forgotten.” The Master of St Catz, Roger Ainsworth, said, “I was very shocked and terribly saddened by this awful news of the waste of such a productive young life. Emilie was well known to me as a very lively, dynamic, engaging and personable student, always ready to engage in a discussion at a moment’s notice. She was very able academically, and the whole College sends its heartfelt sympathy to her family at such a terrible loss. From the student perspective she was seen as the warmest of people, very popular with her peers and full of fun. She was known and loved by all.” Emilie was cycling when she moved out into the road and was hit by the bus outside The Elm Tree pub at 3.28 pm. Ambulances and police immediately arrived on the scene but were unable to revive her. She was pronounced dead at the John Radcliffe Hospital just after 4pm. Police are appealing for witnesses to the accident. Inspector Steve Bridges said, “It’s not entirely clear the exact circumstances that caused this to happen.” It is hoped that analysis of CCTV footage from cameras on the bus will provide more information. Emilie was from Shawford, near Winchester, in Hampshire. An inquest will be opened into her death next week by the Oxfordshire Coroner. Witnesses are asked to contact Thames Valley Police by telephone on 0845 8505505.ARCHIVE: 4th week TT 2004
Gloucestershire-based Jane’s Pantry will be transforming one of its bakery shops into a flagship store.The buffet catering and wholesale bakery business, which has several sites across the county, will be extending its Kingswalk, Gloucester premises into a vacant retail outlet next door. The current 27-seater location will be transformed into a larger bakery café and coffee shop, due to be completed by 2017.Neville Morse, managing director at Jane’s Pantry, said: “We want the new flagship to be homely and modern, a place where people can come enjoy the experience at Jane’s Pantry. We are competing with the likes of Costa Coffee, but our focus will be more on the food as opposed to the coffee. You’ve got to put your stamp on it and be a magnet for customers.”For the design of the new store, Jane’s is now in talks with German shop-fitting specia-list Aichinger, which gave a presentation at British Baker’s first BB75 Lunch in London on 29 February.
Massachusetts Gov. Deval Patrick defended the state’s five-year-old health care reform Thursday (April 28), saying it has resulted in 98 percent of residents and 99.8 percent of children being covered by health insurance, and predicting that the state ultimately will figure out how to tame rising health care costs.Patrick said the law has worked well in the short term but acknowledged that rising costs are a long-term concern. He pointed out that those rising costs are not a result of the reforms themselves, but are part of the broader picture of rising health costs nationwide. Even so, he said, he is proposing to harness those costs by better integrating care and emphasizing primary and preventative treatment.“I believe Massachusetts will be the place where we crack the code on cost containment,” Patrick said.Patrick made an hour-long appearance at The Forum at Harvard School of Public Health (HSPH). Webcast live, the event is part of a new effort by the School to reach broader audiences via the Internet on key health care topics. Previous forum sessions have examined the response to the Japan earthquake and tsunami, the potential of vitamin D to improve health, and the importance of mammograms in fighting breast cancer.Patrick spoke for about 15 minutes and then fielded questions from the audience. His appearance was followed by a panel discussion featuring John Auerbach, Massachusetts public health commissioner, Hurmon Hamilton, president of the Greater Boston Interfaith Organization, Nancy Kane, HSPH professor of management, and John McDonough, director of HSPH’s Center for Public Health Leadership.Patrick was introduced by Robert Blendon, professor of health policy and political analysis, who praised Patrick’s leadership during the recession and said that most of the criticism of Massachusetts’ health care reform comes from outside the state. Though there is concern about long-term costs, Blendon said, few people in Massachusetts are talking about repealing it.In his remarks, Patrick cited several statistics that he said show the law is working. Seventy-six percent of employers now offer private health insurance to their employees, up from 70 percent before the reform passed. Costs to the state have increased by just 1 percent, while $300 million less is paid for health care for uninsured and underinsured patients.“Health reform in Massachusetts is doing exactly what it is supposed to do,” Patrick said.Rising insurance premiums are a major problem, however. Despite the recession, health insurance has risen at double-digit rates, and today the various state health insurance programs make up 40 percent of the state budget. Similarly, health insurance costs consume 14 percent of local budgets, using funds that could be targeted for other programs, Patrick said.Businesses are facing the same problem, Patrick said, and such costs can be especially burdensome for small businesses just as the economy strengthens and they’re beginning to hire again.Patrick said the answer may come from better-integrated programs and innovations being tried on a small scale in a number of places, citing community health centers, Atrius Health in eastern Massachusetts, and Blue Cross/Blue Shield’s alternative quality contract.“There are many, many good things happening in the market now, but we need scale,” Patrick said.Patrick expressed impatience with those who cite the system’s complexity as a reason for the lack of action on cost containment. Yes, the system is complex, he said, but it’s time to start taking steps to solve the problem. If everyone is committed to the same goal, he said, corrections can be made along the way that draw on lessons learned from experience.“We do not have to have a perfect solution,” Patrick said. “We have to take a step and then stick together as we adjust.”He urged the audience to support the effort and ignore the “overheated rhetoric” that is sure to come. Cooperation, collaboration, and a focus on shared goals will lead to success, Patrick said.“We are moving. This is going to happen,” Patrick said. “We need everyone to contribute to get the best solution we can. We’re not going to let people drown in health care premium increases.”
Seeking solid return on philanthropy ‘Genius’-level honor for Harvard historian Related Alumnus and former law professor John Palfrey takes over the MacArthur Foundation As the only one in his family with a bent toward science, Jerry X. Mitrovica grew up spending more time discussing Renaissance history at the dinner table than the latest issue of Nature. But he always knew that science was compatible with creativity.“Creativity comes from asking questions,” said Mitrovica, the Frank Baird Jr. Professor of Science in the Department of Earth and Planetary Sciences. “There is as much creative thinking that goes into great science as great art, looking at things and saying, ‘What’s a new way of understanding this and building on what’s gone before?’”Mitrovica’s creative work in geophysics was recognized today by the John D. and Catherine T. MacArthur Foundation, which granted him a coveted “genius” fellowship.The fellowships, which come with a stipend of $625,000, are awarded each year to 20-30 individuals who have displayed exceptional creativity in their field and have a history of accomplishment as well as potential for future success.Mitrovica’s research group studies paleoclimate and modern sea-level change patterns across the globe, using statistics, measurements of sea levels taken from land and satellites, and geological records both ancient and modern. The research has implications for predictive modeling of sea-level rise and changes in land formation as a result of global warming.“Studying paleoclimate provides us with a sense of [what] the natural rhythms of sea-level change should be, and we can also look to ancient geological records to look to other times when the planet was warmer than today or as warm as we are getting to,” he said.Mitrovica, whose findings have been published in research journals including Science, Nature, and the Journal of Climate, developed ice sheet and glacier “fingerprint” models that support the claim that sea levels do not rise uniformly across the globe as ice sheets melt. His models trace the ways in which melted ice sheets affect sea levels across the planet, decreasing near the melting ice sheet due to gravitational shifts and rising land, and rising elsewhere, particularly in highly populated coastal regions.“I’m always looking to answer questions about what sea levels were doing back in time, but we’re always cognizant of the lessons and tools that they give us to analyze modern sea levels,” Mitrovica said. “We’re faced with aggressively rising sea levels that are variable for many reasons, and we are going to face significant problems. The exact geometry of sea levels we’ll have by 2050 or 2100 are uncertain, but we know that the answer is not going to be pretty. That’s the next important step, to make accurate projections of sea-level rise, and greenhouse gas emissions as well.”Mitrovica joined Harvard in 2009 as a professor of geophysics after working as a faculty member in the physics department at the University of Toronto, where he earned his doctoral degree. In 2015 he received the Arthur L. Day Medal from the Geological Society of America, and he gave the W.S. Jardetzky Lecture at Columbia University in 2014.Pointing to the range of issues and questions studied in Mitrovica’s lab, Dean of Science Christopher Stubbs said the award is well deserved. “It’s wonderful to see such a creative and accomplished colleague be recognized with this generous and prestigious recognition,” he said.“Harvard has been the perfect place to develop the close culture that we have in our group between researchers and students,” Mitrovica said. “I’ve been extremely fortunate to work with remarkable graduate students throughout my career.”The students Mitrovica encounters in the lab and in the classroom will guide some of his decisions about his post-MacArthur activities. He has plans to develop more concrete diversity initiatives in the sciences.“I was in shock when I got the call from the foundation,” said Mitrovica. “It’s an honor and a recognition of our whole research group. But we’ll probably keep going and doing our work. I don’t know if our workday will look too different.” MacArthur Fellowship gives Sunil Amrith chance to pursue dream projects The Daily Gazette Sign up for daily emails to get the latest Harvard news.
Agree 100% with this article. My 19 year old son has the same symptoms as described above. We don’t know how to help him if he does not admit that there is a problem . Thank you for the article. Cannabis should be legal, only for people older than 18 (literally). Legalize only the natural cannabis (not just any kind of modified one, (PRESSED by traffickers, which characterizes crime.) or (MANIPULATED by the Government). In the first case, due to the high level of addiction. In the second case, due to the high level of the natural plantâ€™s attenuation effect, with the (EXCUSE) of transforming it (ANOTHER TRANQUILIZER) with the EXCUSE: â€œITâ€™S LESS ADDICTING.â€ Taking into account the health problems, ALCOHOL, and SMOKE both are harmful thatâ€™s obvious. Everything is a matter of conscience, that is, if one drank too much, it risks crashing the car due to the lack of motor coordination, and if one smokes too much gets veeeery slow due to the lack of adrenaline. This is no excuse: â€œI WAS HIGHâ€ (with marijuana.) or : â€œI DONâ€™T REMEMBER.â€ (in case of heavy drinking.) If it is because of health problems, that â€œALLâ€ illegal drugs should remain prohibited and the legal drugs should be prohibited (alcohol and smoking.) When each person has the right to choose between smoke, or alcohol, then yes, there is a change in peopleâ€™s behavior, and not the Government and some members of our societyâ€™s moralist intervention attacking our free will. Crime must be fought, crack and cocaine the deforestation of the Amazon forest, corruption, (yes, corruption.) how many congressmen (INFILTRATED) Are involved with (INTERNATIONAL SUPERDRUG DEALERS?)The cannabis legalization is so necessary, as life sentence or death sentence in Brazil. It is a sad reality, but PEOPLE inside the Government as well as some members of the society, (Corruption) PROFIT with the illegality either on the weapons business, drugs, even from a delicate childrenâ€™s toy, SIMPLY so-called PIRATE. For that reason death penalty hardly would be implemented because once it has been enforced, itâ€™s a point of no return. Even if one is POOR or RICH. On the other hand, they with their MENSALÃ•ES [bribe scandal] are called DOCTOR and us, with our marijuana CIGARRETES are the DANGEROUS CRIMINALS even maintaining our showing off with our hardworking money, the same money that supports the needs of this beloved BRAZIL. Hi, I think mariHuana should be legalized in Argentina. I am 15 and I’ve been smoking since I was 8, nothing (bad) ever happened to me. It is scientifically proven that marijuana is less (dangerous) than alcohol and cigarettes and is also an ANTI-CANCER cure. By Dialogo October 17, 2012 During the 2012 Summit of the Americas, some Latin American leaders have called for a review of U.S. policy regarding the War on Drugs. The Washington Post reported that some former heads of state in the Western Hemisphere have argued for legalizing marijuana with the notion that marijuana only poses modest health risks. Vice President Joe Biden was quoted as saying, “There are more problems with legalization than non-legalization.” What are the human consequences of allowing the youth of this hemisphere to legally use drugs? During an interview, Dr. Nora Volkow, director of the National Institute of Drug Abuse, argued that drugs pose a signification risk. Scientific research has proven that drug usage increased dopamine levels released to the brain by as much as 2 to 10 percent above those associated with life’s normal pleasures such as eating, listening to music, and sex. The National Institute of Drug Abuse released a report titled, The Science of Addiction, which stated “The effect of such a powerful reward strongly motivates people to take drugs again and again.” Therefore, when an innocent child takes a “legal” puff of marijuana, there is a high probability the child may become addicted. This scientific research supports Vice President Biden’s argument regarding compounding problems associated with the legalization of marijuana. A recent study published in the Proceedings of the National Academy of Sciences concluded that marijuana negatively impacts the cognitive ability of young adults. The study produced evidence that teens who began smoking marijuana by age 18 experienced an 8-point drop in IQ scores by the age of 38. At first glance, this number may seem insignificant; however, the lead researcher, Madeline Meier stated, “a loss from an IQ of 100 to 92 represents a drop from being in the 50th percentile to being in the 29th.” Additionally, The National Institute of Drug Abuse states, marijuana intoxication can cause distorted perceptions, impaired coordination, difficulty with thinking and problem solving, and problems with learning and memory. Marijuana is legal in Netherlands. A 2010 report produced by the Drug Enforcement Administration titled SPEAKING OUT Against Drug Legalization cited the head of Netherland’s best-known drug abuse rehabilitation center as stating that the strong form of marijuana that most of the young people smoke produces, “a chronically passive individual, someone who is lazy, who doesn’t want to take initiatives, doesn’t want to be active, the kid who’d prefer to lie in bed with a joint in the morning rather than getting up and doing something.” The message from those that support legalization argues that marijuana poses a moderate risk. The Organization of American States (OAS) must develop a synergistic approach to educating the youth of this hemisphere on the dangers of drug use by exercising shared hegemony. An effective Western Hemisphere strategy must be crafted to establish a framework that fosters increased cooperation within the alliance and inculcates a unified message to its citizens. For example, the second mandate, citizen security that resulted from the 2012 Summit of the Americas stated, “We agreed to strengthen cooperation and coordination as fundamental tools for combating violence, corruption, and transnational organized crime in all its forms.” Educating youth regarding the dangers of drug use must be the sole pillar upon which nations converge their concerted efforts to confront the increased use of marijuana. The Western Hemisphere must continue to maintain a competitive advantage in the global market place, one that inspires and leads its citizens to prosperity. Maintaining a global competitive advantage cannot be achieved if the youth of the Americas are allowed to consume marijuana openly and without consequence. Combating this problem requires the bonding of partnerships. General Douglas Fraser’s (commander, U.S. Southern Command) 2020 Command Strategy stated, “The nations of this region are inextricably linked, and we face common challenges to our security and stability. Success for us all depends upon the creation of a hemispheric environment that is inclusive and beneficial to all.” World economies have become extremely fragile, complex, and even more competitive as nations fight for survival. It is imperative the OAS prepare its youth and its current workforce to compete on a global scale. Integrating a permissive culture of marijuana use is contrary to the second mandate of the 2012 Summit of the Americas. *Dr. Williams is adjunct professor at Hodges University and a member of a Joint Staff within the U.S. Department of Defense
7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Bo McDonald Bo McDonald is president of Your Marketing Co. A marketing firm that started serving credit unions nearly a decade ago, offering a wide range of services including web design, branding, … Web: yourmarketing.co Details “If it’s constantly crazy at work, we have two words for you: F**k that. And two more. Enough already.” How’s that for straightforward business advice? If your workplace is defined by 80-hour weeks, packed schedules, endless meetings, overflowing inboxes, unrealistic deadlines, Sunday afternoon emails and the like, It Doesn’t Have to Be Crazy at Work is a must read.In fact, as the YMC team kicks off our “Level Up Book Club,” this is the first book we’re reading in 2019. Why this one? Because the three words that define success for #teamymc in 2019 are quality, consistency, and calm. Quality and consistency are pretty attainable with proper focus and making the right decisions. But calm? How in the world do we achieve calm in a ten-year-old company that has been in growth mode for its entire life? Good question. Typically, as I read a book, I’ll tab a few pages for reference. By the time I finished this manifesto by Jason Fried and David Heinemeier Hansson, founders of Basecamp, almost all of the book’s 200 pages were tabbed. Needless to say, there’s plenty of practical wisdom to remember. So, what makes Fried and Hansson different from other business experts? In their own words, “We work on our company as hard as we work on our products.” They view their company itself as a product. That struck a chord, as I’ve been very intentional over the last few years to treat the YMC brand as a product of its own. As a team, we’ve done ok. But I know we can do better.Ask almost anyone you know “How are things at work?” and there’s a good chance their answer is going to reference some form of “crazy.” By breaking many long-held business traditions, Fried and Hansson have successfully bucked that trend at Basecamp. For example, they don’t set sales goals. Why not? “Because it’s disingenuous for us to pretend to care about a number we just made up, and because we aren’t willing to make the cultural compromises it takes to get there.” There’s a simple brilliance in this approach. That’s why, in 2019, our YMC goals are focused on stepping up our game in terms of quality and consistency, with a quarter of our success being measured on the results our clients see. No sales goals. No revenue goals.With their characteristic candor, the authors offer another simple, yet powerful takeaway: Don’t change the world. “Basecamp isn’t changing the world. It’s making it easier for companies and teams to communicate and collaborate. That is absolutely worthwhile, and it makes for a wonderful business, but we’re not exactly re-writing history.” The duo is keenly aware of their impact on their own workers’ lives, and it’s a responsibility they take seriously. It begins with protecting their team’s ability to focus on the work they were hired to do and complete that work within a standard work week. Without realizing it, our YMC team has spent the last two years setting ourselves up to succeed in this area in 2019. Over that time, we’ve shed a few clients who weren’t exactly who we would consider ideal clients. We chose not to work with micromanagers, verbally abusive people, or those who want change but are afraid to make the decisions required to accomplish that change. Today, we have more than 30 clients who value our time and the expertise we bring to the table. And most importantly, they understand that for us to do excellent work that will have a lasting positive impact on their credit union, we must have the necessary time and resources. In the end, Fried and Hansson give this advice: “Set out to do good work. Set out to be fair in your dealings with customers, employees, and reality.” That’s exactly what #teamymc is planning to do. Over the next 12 months, we will be considering another dozen or so ideas presented in the book and determine whether they are the right solutions to help us achieve quality, consistency, and calm in 2019. For even more takeaways, check out our video review of this book.
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