Washington D.C. – Examples of Royal Air Maroc (Morocco’s national airline known as RAM) bad service and management incompetence have been in stark display at New York’s JFK airport.Videos of desperate and angry travelers stranded in the American airport continue to surface on social media hurting not only the image of RAM, but the reputation of Morocco as a tourist destination. Yet, neither the pleas of frantic customers nor the embarrassment and humiliation this “national” airline has brought to the country have moved a company official into action. RAM is now a national disgrace on the international scene.Will this incident be the breaking point that would compel the “power to be” shielding the company’s CEO from accountability to act and help save face? For now this will remain an open ended question. As the news speared around the airport that RAM flight number AT 203, scheduled to take off last Thursday from JFK to Casablanca, was canceled, protesters (AKA RAM customers who paid exorbitant amount for their tickets to Morocco) went into a frenzy looking for company representatives who were nowhere to be found.As it became clear that the flight will not make it in time for the passengers to celebrate Al-Eid (a Muslim holiday marking the end of the holy month of Ramadan) with family and friends, some went into a riot mode making so much racket and commotions at the international airport that the police had to intervene to calm furious customers.This was not a flight delay but rather numerous cancelations of flights with little or no notice and no clear explanations. As seen on many videos, Moroccan and American travelers were anxiously looking for airline officials to get information but to no avail. Flyers paying $1500 a ticket were left rotting at the airport with no information or guidance in violation of American Federal law.RAM is not only inconveniencing customers who paid high prices for their tickets but rather relegating its duties under the Warsaw Convention, “an international convention which regulates liability for international carriage of persons, luggage, or goods performed by aircraft for reward”. In fact, U.S. and Moroccan consumers have every right to file a complaint.Videos of such incidents should alone lead to the resignations of some RAM officials. Yet, as we have seen in the past this shameful images will not lead to any changes to the organization’s irresponsible leadership or adjustments in the cavalier attitudes of some of the company’s employees. In short, RAM does not care.Regardless of whether or not we fly Royal Air Maroc, the way this airline has handled its customers should be of a concern to the flying public. While I seldom fly RAM, the actions and behaviors of the national airline is a reflection on the nation and thus is a source of apprehension to me and to other Moroccans. Many of the unfortunate RAM customers who “willingly or unwillingly” fly the airline have few alternatives and hence need the support and the indignations of all of us.Most of RAM customers got used to a degraded service over the years. In recent years, Moroccans and foreigners have endured frequent broken-down planes and snappier gate agents and flight attendants. However, the recent carelessness of the Moroccan national airline at JFK has pushed its customers to unprecedented indignation and outrage. Leaving dozens of travelers stranded in an airport for days is indeed a major blow to the image of Morocco.If history is a judge, the JFK fiasco will have no impact on the culture of indifference and bad service plaguing RAM. Moroccans and visitors will have to suffer RAM or take longer flight to visit the Kingdom.© Morocco World News. All Rights Reserved. This material may not be published, rewritten or redistributed without permissionThe views expressed in this article are the author’s own and do not necessarily reflect Morocco World News’ editorial policy
And it said the NHS had was facing increasing numbers of claims which had no merit – with almost 5,000 failed claims in 2015/16.On current trends, the NHS will spend £2.6bn a year on claims by 2022, says the report, which calls for wholesale reform of the legal system, including fixed recoverable costs for claims up to £250,000 to stop lawyers charging “disproportionate” legal fees.It also suggests that calulations for damages should be based on the loss of average earnings, not actual earnings. Baby Joshua Titcombe died after hospital staff failed to provide antibiotics for an infection A Department of Health spokesman said: “We agree that clinical negligence costs are too high – so we’re taking action to drive these down. We have consulted on proposals to cap exorbitant payments going to lawyers, and NHS Resolution will give hospitals incentives to learn from mistakes so that costs are reduced just as patient care improves.” NHS spending on medical blunders could fund more than 6,000 more doctors, with costs soaring by more than 70 per cent in just five years, new figures show.The Medical Protection Society (MPS) said current trends will see annual spending hit £2.6bn within five years, and could threaten the survival of the NHS.The organisation, which advises more than 300,000 medics, called for sweeping changes to the legal system, to limit the amount spent on lawyers, and cuts to damages payouts.Its experts said increasing patient expectations and disportionate legal costs were fuelling costs which were not affordable.In the five years to 2015/16, the total number of claims has risen by 27 per cent, official figures show.But the costs rose by 72 per cent over the same period, with £1.5bn paid out in 2015/16, the report shows.The figure could pay for the training of 6,500 doctors, the report says.Many of the most expensive claims involve babies left brain damaged at birth.Since 2004/5, the value of claims against NHS maternity units for brain damage and cerebral palsy has risen from £354m to £990m, official figures show.The cases – often linked with a failure to monitor babies’ heart rates, to detect risks of oxygen starvation – fuelled maternity negligence claims of more than £1.2bn in 2015/16. This means higher earners would not receive more from the NHS in compensation than lower earners for a similar claim.And it calls for a limits on future care costs, and a 10 year limit on making a claim.Emma Hallinan, director of claims at the MPS, said: “It is important that there is reasonable compensation for patients harmed following clinical negligence, but a balance must be struck against society’s ability to pay. If the current trend continues the balance will tip too far and the cost risks becoming unsustainable for the NHS and ultimately for society.”This is without doubt a difficult debate to have, but difficult decisions are made about spending in healthcare every day and we have reached a point where the amount society pays for clinical negligence must be one of them,” she said. The report found GPs are now twice as likely to be sued for clinical negligence as they were a decade ago, with the highest claim paid costing £5.5m. Jeremy Hunt has set out plans which aim to dramatically reduce the number of tragedies where babies die or are harmed for life Credit:Eddie Mulholland Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily Front Page newsletter and new audio briefings.