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Indiana Michigan Power warning of scam going around

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first_img Pinterest Google+ Twitter Facebook Google+ WhatsApp Indiana Michigan Power warning of scam going around Twitter Previous articleBraun pushing bill to reward farmers for good environmental practicesNext articleOne of the Indiana’s biggest conventions in cancels in-person event 95.3 MNCNews/Talk 95.3 Michiana’s News Channel is your breaking news and weather station for northern Indiana and southwestern Michigan. Pinterest (Photo Supplied/State of Massachusetts Government) Indiana Michigan Power is warning Hoosiers of a scam going around.They say scammers are pretending to be employees with I&M, calling customers and claiming they are late paying their electric bill. They’ll then threaten to shut off your power if you don’t call a different number to make a payment, and might even ask for bank account or debit card information.I&M reminds customers that they’ve suspended disconnects to help those who are struggling to make payments during the pandemic, and they would never call a customer and demand an immediate payment.Indiana Michigan Power released the following information about the scam:Scams are not unique to I&M, nor have they gone away with the emergence ofthe COVID-19 pandemic. Scams have been reported across the U.S. targeting various utility customers and companies. Some scam calls have recently been reported to I&M, including calls where scammers are speaking in other languages, like Spanish.The scams often vary, but often work like this:Customers receive calls from scammers falsely identifying themselves as I&M employees.The caller claims the customer is late paying their bill, and their power will be disconnected if the customer does not pay immediately.Many scammers “spoof” the telephone number to appear as a different number. In some cases, it may appear to be an authentic I&M phone number.Customers are usually instructed to call a different number to arrange payment.The scammers may seek account information or personal credit card and banking information from customers. Some direct customers to buy a debit card and provide the debit card number.During the pandemic, I&M has suspended disconnects for non-payment. We remind customers that they are still responsible for their bills and it is important that they continue paying for their usage.For assistance on paying their bill, Indiana customers can contact us at 800-311-4634; Michigan customers should call 800-311-6424. We also encourage customers to follow us on Facebook (facebook.com/indianamichiganpower) and Twitter (@IN_MI_Power) where they can speak directly with customer service specialists on those platforms.Regardless of the situation, I&M employees NEVER call customers demanding immediate payment. Nor does I&M disconnect service without prior written warning.Anyone receiving such calls should hang up and call I&M’s Customer Operations Center at 800-311-4634 to report the scam.As a result of the COVID-19 pandemic and the physical distancing recommendations made by the Centers for Disease Control and Prevention (CDC), I&M and our contractors are limiting in-person visits during this process to ensure the public’s and our employee’s safety and health. WhatsApp Facebook By 95.3 MNC – June 28, 2020 0 549 IndianaLocalMichiganNewslast_img read more

Leveraging live streaming content strategies to gain new members

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first_imgAlthough live streaming content is not a new trend in the digital media realm, as of late it’s certainly receiving a major push from the big players in social media. To stay on top of this trend, credit unions must find a strategy that enables them to participate in live streaming (via social media) in ways that keep them both within industry regulations and still relevant to consumers in a world oversaturated with click-bait marketing content. My recent “BANK ON IT” Podcast guest, Ian Cleary, is the president of RazorSocial.com, and he took some time to discuss live streaming content strategy with us.For social media professionals, platforms like Periscope, Blab and Meerkat are familiar names that specialize in live streaming content. But for companies that look to use these platforms for branding purposes, it is important to understand why the scales of these services are important. Currently, one of the most popular live-streaming-only services is Periscope with 10 million users, which at first glance does seem like a significant amount. That is, however, until you consider that the membership is 10 million users across the world. For social media giants like YouTube or Facebook, that figure is minimal, with each boasting well over a billion users worldwide. Those are figures that yield better results when it comes to branding efforts geared towards a specific demographic. Fortunately, both Facebook and YouTube are gearing up to enter the live streaming space – and that presents a tremendous opportunity for credit unions.Facebook is known to constantly change its algorithm in order to promote one type of content or another. Currently, Facebook has already enabled live streaming via mobile application, and they are actively promoting live streaming more so than traditional forms of content such as blog posts and photos. According to Ian Cleary, financial institutions utilizing live streaming on Facebook can easily obtain extra views just by virtue of participating in this post format, which is currently prioritized to appear more often according to Facebook’s algorithm. Those extra views count as organic traffic, which can potentially convert into extra “likes”, and ultimately extra customers. YouTube, similar in size and premise, is set to release its live streaming option via mobile application over the next coming months.Credit unions should also mix their live streaming content between planned/scripted “broadcasts” and candid live moments. A weekly Q&A session can be a great way for credit unions to connect with consumers by helping them strategize financially for the week or answer general questions for both current customers and potential clients. This is a great strategy for building consumer relationships. For a more spontaneous live session – a credit union can live stream a ribbon-cutting ceremony and welcome local customers into their new branch. Credit unions are not strangers to public events, fairs, and promotional outings – which are all prime for live streaming content. However, any credit union should exercise caution to stay within regulations while live streaming. An impromptu stream of customer service interaction can violate a customer’s privacy and create more problems than the opportunities.Ian Cleary believes that financial institutions should try to stick to boosting content that they know customers already like. Promoting or boosting a post that isn’t getting very many likes organically will result in more of the same problem. If your audience didn’t care for something organically, they will care for it even less when it is pushed up their news feed. Facebook offers analytic tools for live streaming that most social media professionals are already familiar with, which means they can analyze the data collected for live streaming the same way they analyze the data of a common blog post. When Google releases the YouTube Live app, credit unions will be able to advertise their live streams against key words that could easily connect a customer, searching for content on personal loans, to a financial expert discussing personal loans via live streaming.If a credit union is not already equipped with live streaming content that could be popular with their audience on Facebook and YouTube, Ian Cleary suggests to analyze what type of content your customers are searching for in order to build live session topics from that data. Then, turning those topics into regular weekly sessions so that you’ll be able to leverage and commit to careful targeted advertising. If a viewer watches 90% of a stream about refinancing their home, the likely-hood that they’re planning to refinance their home is pretty high. At its core, the idea behind live streaming is not necessarily about inventing new content or awkwardly challenging your audience to participate in unfamiliar ways. In fact, Ian Cleary believes, it is just the opposite.“It’s not a completely different world. It’s just a new way of building that relationship and we need to invest a bit of time figuring out how do we do it,” says Mr. Cleary. “We’re still [in] relationships… where we get business through relationships and now we’ve got other opportunities, and different ways of building relationships and we can build relationships at scale.”One last bit of advice Ian Cleary shared for the credit unions looking into live streaming content is to use an application called Wirecast. It allows users to use one live stream and broadcast to both Facebook and YouTube simultaneously. It also allows swapping sources between mobile and PC cameras, so linking people in different locations is very manageable.To hear more about live streaming content strategy, you can find the episode of BANK ON IT Podcast with John Siracusa and Ian Cleary here. 2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Siracusa John Siracusa is the creator of #BankSocial, the first banking conference dedicated to content marketing and social media for credit unions.He is also the creator of the #CaseStudySummit, a … Web: banksocial2017.com Detailslast_img read more

Paul Le Guen is New Eagles’ Technical Adviser

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first_imgDuro IkhazuagbeAs reported by THISDAY monday, the Nigeria Football Federation (NFF) has announced the appointment of Frenchman Paul Le Guen, 52, as the new Technical Adviser of the Super Eagles.The new Eagles’ boss Le Guen who steered the Indomitable Lions of Cameroun to the 2010 FIFA World Cup finals in South Africa is to be assisted by Nigerian Salisu Yusuf, who takes the role of Chief Coach.Both appointments are subject to agreement of contract terms with the NFF Executive Committee. Le Guen is believed to be on a $40,000 per month pay while his assistant is expected to be on a N1.5million monthly. Le Guen played for Brest, Nantes and Paris Saint Germain and won 17 caps for France, before coaching Rennes, Lyon, PSG (in France) and Glasgow Rangers (in Scotland). He also coached Oman.Yusuf, a former Ranch Bees star player was capped at Under-20 level by Nigeria. He is a former coach of both Kano Pillars and Enyimba of Aba.After Sunday Oliseh quit the Eagles job and Samson Siasia held forth for two games in the qualifiers for the AFCON 2017, Yusuf stepped in as an interim coach for two international friendly matches in Europe at the end of May, which Eagles won.Spokesman of the Committee, Paul Bassey, said after the meeting at the NFF secretariat yesterday that Enugu Rangers gaffer Imama Amapakabo and former Super Eagles’ goalkeeper and skipper Alloy Agu, who served as assistant coach and goalkeeper trainer for the games against Mali and Luxembourg in May, retained their places in the technical crew.The new crew’s immediate challenge is a 2017 Africa Cup of Nations qualifier against Tanzania in the first week of September – a dead rubber, but which would serve as ample preparation for the 2018 FIFA World Cup qualifying match away to Zambia on October 3.The committee has also recommended to the NFF Board, the appointment of one-time Super Eagles’ assistant coach, Bitrus Bewarang as the new NFF Technical Director.Bewarang, who is president of the Nigeria Football Coaches Association, will replace the late Coach Shaibu Amodu.There is also a recommendation that former Super Eagles’ defender Nduka Ugbade be restored to the Under-17 national team as assistant to Coach Manu Garba.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more